FAQs

Frequently Asked Questions

1. What is Kaian & Co. all about?
Kaian & Co. is a boutique store specialising in gorgeous, high-quality products for kids. We focus on creating memorable moments for families, and our summer collection is all about fun at the beach, pool, and play!

2. What types of products does Kaian & Co. sell?
We offer thoughtfully curated items that bring joy to children and families, including:

  • Stylish and functional floats and inflatables
  • Water play essentials like inflatable pools and sprinklers
  • Engaging toys and safety products

As the Australian seasons change, so will our products!

3. Where are your products made?
Our products are proudly Dutch-designed for beauty, functionality, and quality, and they are carefully manufactured in China. We work with trusted suppliers to ensure every item meets stringent safety and quality standards.

4. Are your products safe for children?
Absolutely! Safety is a top priority at Kaian & Co. All our products meet strict safety requirements to provide families with peace of mind while enjoying our collection.

5. How can I purchase products from Kaian & Co.?
Shopping with us is easy! Simply browse our website, select your favorite items, add them to your cart, and complete your purchase at checkout. We accept various payment methods for your convenience.

6. What payment methods do you accept?
We accept all major payment options, including:

  • Visa and Mastercard
  • PayPal
  • Shop Pay, Apple Pay, and Google Pay

7. Do you offer gift cards?
Yes! A Kaian & Co. gift card is a perfect option for thoughtful gifting. It allows your loved ones to choose their favorites from our beautiful collections.

Purchasing a Gift Card:

  • Selection: Choose from various denominations to suit your gifting needs.
  • Delivery: Upon purchase, the gift card is sent directly to the recipient's email address, ensuring prompt and secure delivery.

Redeeming a Gift Card:

  • Unique Code: Each gift card includes a unique code.
  • Checkout: Enter this code during the checkout process on our website to apply the gift card's value to your order.
  • Partial Use: If the purchase amount is less than the gift card balance, the remaining balance can be used for future purchases.
  • Additional Payment: If the purchase exceeds the gift card balance, the remaining amount can be paid using other accepted payment methods.

No Expiry Date:

  • Our gift cards do not have an expiration date, allowing recipients to use them at their convenience without any time constraints.

Additional information

  • Balance Inquiry: Recipients can check their gift card balance by contacting our customer support.
  • Non-Transferable: Gift cards are non-transferable and cannot be redeemed for cash.
  • Lost or Stolen Cards: Please treat gift cards like cash; we are not responsible for lost or stolen gift cards.

8. Do you ship internationally?
Currently, we ship within Australia only.

9. How can I contact Kaian & Co.?
We’re here to assist you! For questions or additional information, you can reach us through our Contact Us page or email us directly at hello@kaianandco.com.au

10. How do I stay updated on new collections and promotions?
Subscribe! or follow us on Instagram @kaianandco to stay connected and be the first to know about our latest collections, exclusive offers, and seasonal promotions.